BigHill Cycle Policies
FREE IN-STORE PICKUP
We will email you when we have confirmed your purchase. We will also email you when your order is ready for pick up. Confirmation email does not mean the order is ready.
• Please allow 24-72 hours for order processing
• Please have your order confirmation with you, either digital or paper copy
• You will need to show id for your pick up
• If you would like someone else to pick up your order please call or email so that we can put the appropriate remarks on your order
Pick up is available during store hours 6 days a week (5 days in the winter)
Please try to pick up your order within 7 days or call the store 403-932-1138 to make alternate arrangements. Orders not picked up within 15 days will be returned to our inventory and your payment will be converted to in-store credit.
SHIPPING WITHIN CANADA
All orders are shipped either Canada Post, Canpar or Purolator. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. All orders being shipped are sent from Big Hill Cycle Cochrane, AB and take one to two business days to process, in addition to the delivery times. Isolated and rural areas may take longer.
We are not responsible for damaged goods as a result of shipping and handling. Customers may file a claim with the designated shippers.
Returning Shipped Items - Customer is responsible for return shipping fees.
STANDARD GROUND
$40 – Calgary, Cochrane and surrounding area.
$450 – Bikes within Canada
**SHIPPING RESTRICTIONS
Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.
BACKORDERS
If an item you want to purchase is temporarily out of stock, you may still be able to backorder it. This allows you to reserve the next available stock. Call Store to arrange back orders. 403-932-1138
RETURNS AND REFUNDS
We offer a 30 day return policy. If you're not happy with your purchase, you can return it for a refund. To be eligible for a full refund, your item must be returned unused and in the same condition that you received it in, along with the original packaging and the receipt. Once we receive the product back and have inspected it we will provide a refund. Items eligible for return are subject to a minimum 20% restocking fee at discretion of management.
Special Orders refunds at discretion of management.
Big Hill Cycle reserves the right to refuse any refunds do to packaging, damages, or hygiene.
SALE/CLEARANCE - Bikes, Clothing, Parts, and Accessories are FINAL SALE.
ORDER FULFILLMENT
We will contact you if any purchase item from your order is found to be unavailable due to an inventory discrepancy. When you submit an order through our Online store, your credit card is pre-authorized for the total order cost (including applicable taxes and shipping). Prior to shipping your order, Big Hill Cycle will only charge the amount that reflects the total cost of the shipped product(s) and applicable taxes and shipping costs. Out of stock order items that are cancelled will not be included in the final charge to your card.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices and inventory in our online catalog and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling 403-932-1138 or emailing us at info@bighillcycle.com . Thank you!
DISCOUNTS
Big Hill Cycle periodically has sales in-store and online. There are dealer agreements for some brands that do not allow for discounts, please refer to the disclaimers specific to each sale.
WARRANTY
If you have an issue with your product please don’t hesitate to email us at info@bighillcycle.com. If you believe it's a manufacturer’s defect and would like to inquire about a warranty, send us an email and we can assist in the process. A detailed and sharp photo(s) of the defective product is be required along with the original receipt. Warranty is only offered to the original owner(s) of the product.
If the product you would like to warranty is from a brand we sell but was purchased elsewhere we can still help as long as you have the original receipt. This process may take some time for company reps to review; please allow extra time to process.
Accepted Payment Methods
- Interac reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Big Hill Cycle believes that customer conduct violates applicable law or is harmful to the interests of Big Hill Cycle or any Third Parties.
All sizes quoted are approximate. Some items shown may require assembly.
Username and Password
Your bighillcycle.com website account may be accessed only by use of your login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Big Hill Cycle representative. You should change your password on a regular basis, and you must log out at the end of each session.
All login names and passwords remain the property of Big Hill Cycle, and may be cancelled or suspended at any time by Us without any notice or liability to you or any other person. We are not under any obligation to verify the actual identity or authority of the user of any login name or password.
You must immediately notify Us of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.
User Provided Content
Big Hill Cycle enables visitors to bighillcycle.com to provide Us with feedback by email or otherwise ("Customer Content"). If you provide Customer Content you grant Us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Content throughout the world in any media, now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence and you waive any and all moral rights in the Customer Content. You also grant Us the right to use the name you submit with the Customer Content, if any, in connection with Big Hill Cycle's rights hereunder.
By submitting content, users warrant that they have full right and authority to submit that content, and that they have sole copyright and proprietary right over that content. Users may not contribute, post or transmit unlawful, defamatory, indecent, profane or threatening material, that which would constitute or encourage criminal offenses, or violate any law. We reserve the right not to publish, or to remove, any content We deem inappropriate for any reason whatsoever.
Your email or any other personal information you provide in connection with your feedback may be used to contact you regarding the information you have provided as well as for administration and/or other purposes as outlined in the Terms and Conditions.
Liability
This Website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the Website is current and contains no inaccuracies or errors, no guarantees are made that the Website's content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, We will correct it as soon as possible and make reasonable efforts to notify affected users.
We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.
Big Hill Cycle and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites We link to, whether or not these damages are foreseeable and whether or not We have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.
In no event shall Big Hill Cycle or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of bighillcycle.com or content found herein, the operation of the Web site, or any failure or delay in the operation of the Website (including, but not limited to the inability to use any component of bighillcycle.com for purchases) even if advised of the possibility of damages.
Indemnification
You shall indemnify and save harmless Big Hill Cycle and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of bighillcycle.com.
This agreement between Big Hill Cycle and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.