BigHill Cycle Policies

FREE IN-STORE PICKUP We will email you when we have confirmed your purchase. We will also email you when your order is ready for pick up. Confirmation email does not mean the order is ready. • Please allow 24-72 hours for order processing • Please have your order confirmation with you, either digital or paper copy • You will need to show id for your pick up • If you would like someone else to pick up your order please call or email so that we can put the appropriate remarks on your order Pick up is available during store hours 6 days a week (5 days in the winter) Please try to pick up your order within 7 days or call the store 403-932-1138 to make alternate arrangements. Orders not picked up within 15 days will be returned to our inventory and your payment will be converted to in-store credit. SHIPPING WITHIN CANADA All orders are shipped either Canada Post, Canpar or Purolator. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. All orders being shipped are sent from Big Hill Cycle Cochrane, AB and take one to two business days to process, in addition to the delivery times. Isolated and rural areas may take longer. We are not responsible for damaged goods as a result of shipping and handling. Customers may file a claim with the designated shippers. Returning Shipped Items - Customer is responsible for return shipping fees. STANDARD GROUND $30 – Calgary, Cochrane and surrounding area. $50 – Outside of Alberta $350 – Bikes within Canada **SHIPPING RESTRICTIONS Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items. BACKORDERS If an item you want to purchase is temporarily out of stock, you may still be able to backorder it. This allows you to reserve the next available stock. Call Store to arrange back orders. 403-932-1138 RETURNS AND REFUNDS We offer a 30 day return policy. If you're not happy with your purchase, you can return it for a refund. To be eligible for a full refund, your item must be returned unused and in the same condition that you received it in, along with the original packaging and the receipt. Once we receive the product back and have inspected it we will provide a refund. Items eligible for return are subject to a minimum 20% restocking fee at discretion of management. Special Orders refunds at discretion of management. Big Hill Cycle reserves the right to refuse any refunds do to packaging, damages, or hygiene. SALE/CLEARANCE - Bikes, Clothing, Parts, and Accessories are FINAL SALE. ORDER FULFILLMENT We will contact you if any purchase item from your order is found to be unavailable due to an inventory discrepancy. When you submit an order through our Online store, your credit card is pre-authorized for the total order cost (including applicable taxes and shipping). Prior to shipping your order, Big Hill Cycle will only charge the amount that reflects the total cost of the shipped product(s) and applicable taxes and shipping costs. Out of stock order items that are cancelled will not be included in the final charge to your card. PRICES AND INFORMATION Our website is intended to help you. We make every effort to maintain current, accurate prices and inventory in our online catalog and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling 403-932-1138 or emailing us at info@bighillcycle.com . Thank you! DISCOUNTS Big Hill Cycle periodically has sales in-store and online. There are dealer agreements for some brands that do not allow for discounts, please refer to the disclaimers specific to each sale. WARRANTY If you have an issue with your product please don’t hesitate to email us at info@bighillcycle.com. If you believe it's a manufacturer’s defect and would like to inquire about a warranty, send us an email and we can assist in the process. A detailed and sharp photo(s) of the defective product is be required along with the original receipt. Warranty is only offered to the original owner(s) of the product. If the product you would like to warranty is from a brand we sell but was purchased elsewhere we can still help as long as you have the original receipt. This process may take some time for company reps to review; please allow extra time to process. Accepted Payment Methods - Interac & Debit - Visa - Mastercard AMEX not accepted LAST UPDATE OF THIS PRIVACY POLICY – July 28, 2021 Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with any third party unless you've approved of such sharing in advance. What personal information do we collect from the people that visit our website? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To quickly process your transactions. • To ask for ratings and reviews of services or products • To follow up with them after correspondence (email or phone inquiries) How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through Monaris gateway and are not stored or processed on our servers. Do we use 'cookies'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to: • Help remember and process the items in the shopping cart. • Understand and save user's preferences for future visits. • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders . Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions • Process orders and to send information and updates pertaining to orders. • Send you additional information related to your product and/or service To be in accordance with CANSPAM, we agree to the following: • Not use false or misleading subjects or email addresses. • Identify the message as an advertisement in some reasonable way. • Include the physical address of our business or site headquarters. • Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly. If at any time you would like to unsubscribe from receiving future emails, you can email us at: info@bighillcycle.com and we will promptly remove you from ALL correspondence. Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below. Big Hill Cycle 1121-116 Cochrane, Alberta CAN T4C 2G4 403-932-1138 More About Email and Postal Addresses If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events. If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request. If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy. Conditions of Use Welcome and thank you for visiting this site (the "Site"), which is owned and operated by Big Hill Cycle(collectively, "BHC", "Us" or "We"). These Terms of Use ("Terms") are provided by Big Hill Cycle and are applicable to all Big Hill Cycle operations at or through our Websites, our social media presence, our applications, and our stores/locations. The Site is the property of Big Hill Cycle, and We provide these Terms subject to the following conditions. Big Hill Cycle’s Website Terms of Use For information on privacy issues please also see our Privacy Policy. Terms & Conditions By accessing our Website, bighillcycle.com, you, the user, agree to the terms and conditions set out here. These terms and conditions may change at any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions. By using bighillcycle,com, you signify your acceptance of these Terms and Conditions. Use of and orders placed on this website are governed by the laws and the courts of the province of Alberta, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply. We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion. We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, We are not responsible for delivery delays beyond our control. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses. Copyright Considerations All text, graphic content, video, audio on this site, its organization and presentation, and our organization and domain name are the property of Big Hill Cycle, and are protected under the copyright laws of Canada and other countries. The materials on this site may not be copied, reproduced, posted, displayed, distributed, sold, transferred or modified in any way without the express written consent of Big Hill Cycle. They may be downloaded, displayed, or printed by the user for non-commercial and lawful personal use only. The republication or use of these materials on any other Website without prior written consent is prohibited, and all rights are reserved. The trademarks, logos, and service marks displayed on this site are registered and unregistered trademarks of Big Hill Cycle and others, and use of them is prohibited. Images of people used on this site are used with permission or in accordance with applicable law. Reuse of them without permission may violate the privacy and publication rights of those persons. Use The bighillcycle.com website is not intended for use by children under the age of 13. Use of the bighillcycle.com Website is void where prohibited by applicable law. In its sole discretion, in addition to any other rights or remedies available to Bow Cycle and without any liability whatsoever, We may, at any time and without notice terminate or restrict your access to any component of bighillcycle.com. Big Hill Cycle reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Big Hill Cycle believes that customer conduct violates applicable law or is harmful to the interests of Big Hill Cycle or any Third Parties. All sizes quoted are approximate. Some items shown may require assembly. Username and Password Your bighillcycle.com website account may be accessed only by use of your login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Big Hill Cycle representative. You should change your password on a regular basis, and you must log out at the end of each session. All login names and passwords remain the property of Big Hill Cycle, and may be cancelled or suspended at any time by Us without any notice or liability to you or any other person. We are not under any obligation to verify the actual identity or authority of the user of any login name or password. You must immediately notify Us of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised. User Provided Content Big Hill Cycle enables visitors to bighillcycle.com to provide Us with feedback by email or otherwise ("Customer Content"). If you provide Customer Content you grant Us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Content throughout the world in any media, now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence and you waive any and all moral rights in the Customer Content. You also grant Us the right to use the name you submit with the Customer Content, if any, in connection with Big Hill Cycle's rights hereunder. By submitting content, users warrant that they have full right and authority to submit that content, and that they have sole copyright and proprietary right over that content. Users may not contribute, post or transmit unlawful, defamatory, indecent, profane or threatening material, that which would constitute or encourage criminal offenses, or violate any law. We reserve the right not to publish, or to remove, any content We deem inappropriate for any reason whatsoever. Your email or any other personal information you provide in connection with your feedback may be used to contact you regarding the information you have provided as well as for administration and/or other purposes as outlined in the Terms and Conditions. Liability This Website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the Website is current and contains no inaccuracies or errors, no guarantees are made that the Website's content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, We will correct it as soon as possible and make reasonable efforts to notify affected users. We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications. Big Hill Cycle and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites We link to, whether or not these damages are foreseeable and whether or not We have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages. In no event shall Big Hill Cycle or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of bighillcycle.com or content found herein, the operation of the Web site, or any failure or delay in the operation of the Website (including, but not limited to the inability to use any component of bighillcycle.com for purchases) even if advised of the possibility of damages. Indemnification You shall indemnify and save harmless Big Hill Cycle and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of bighillcycle.com. This agreement between Big Hill Cycle and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.